Email team@dojojojo.com or use our contact form. Do not send passwords, complete health records, payment-card details, authentication links, or unrelated sensitive information.
Sign-in and email links
Confirm that you are using the same email address and device where you requested the link. Request one link, use the newest message, and check spam or filtered folders before trying again.
Purchases and subscriptions
Use Restore Purchases in the app while signed into the same App Store or Google Play account used for the purchase. Store receipts and refunds remain subject to the applicable store process.
Health and activity permissions
Review Dojojojo permissions in Apple HealthKit or Android Health Connect and in system settings. Disabled permissions can prevent steps or activity from appearing; the beta does not require health write-back.
Privacy and account deletion
Use the in-app account deletion control when available. For access, correction, consent withdrawal, deletion, or another privacy request, email our data protection contact.
Report a bug or gameplay problem
Tell us your platform, app version, the screen or feature involved, what you expected, what happened, and safe reproduction steps. A screenshot is useful when it does not expose private information.
What to include
Include your platform, app version, a concise description, and safe steps to reproduce the issue. For billing, include the store and product name, but do not send full payment details. We may ask for more information only when it is needed to investigate.